AD Mortgage broker survey finds rising AI use and training gaps

AD Mortgage released a new broker technology survey this week, which shows mortgage professionals are increasingly using The report found that brokers rate their current technology level at an average of 7.22 out of 10, suggesting a largely tech-enabled market that has not yet reached full maturity. More than half of respondents (54%) said they have not yet decided which new technologies to implement next, indicating that many firms are still in a transition phase.

The survey comes as originators face a prolonged volume slowdown, “Our survey makes it clear that the industry is ready to embrace technology, but adoption alone isn’t enough,” Max Slyusarchuk, CEO of AD Mortgage, said in a statement. “The next phase is about making these tools more accessible, better integrated, and easier to use so brokers can fully realize their benefits.”

Artificial intelligence is already part of the daily toolkit for many respondents. The survey found that 55% of brokers use AI daily or regularly, and 72% expect significant growth in AI use over the next three years.

Integration emerged as a central concern. More than 82% of brokers said integration across systems is highly important, and 33.5% specifically look to lenders for support in implementing new technology.

Rather than standalone point solutions, brokers signaled a preference for connected ecosystems that tie together