The Gathering: How is AI reshaping mortgage lending and servicing?

It’s difficult to understate the impact that Pennymac debuts rebranded servicing tech

The top five U.S. mortgage lender is also growing its AI presence in the originations space. In October 2025, Pennymac announced its Fairway’s Caleb Ondrusek and Deedra Massey Bosworth said their company made a deliberate decision about three years ago to build a strong data foundation, rather than focusing on AI solutions for mid-process or post-closing tasks.

They told the audience that AI has great potential to transform the mortgage process, but doing it successfully hinges on having an intuitive user experience and a willingness to take measured risks.

“We kind of realized we have to start at the beginning … make sure that we have solid data at the beginning that matches all the “That enterprise level really allows us to develop a process,” Bosworth said. “Our idea is to eliminate steps in the process, not add steps.”

Ondrusek, the company’s executive vice president of technology and innovation, said that These tools can often coach consumers on “We’re not talking about a niche part of the market,” Darne said. “Over the past couple months, I’ve been spending a lot of time just going out and speaking to our clients at the end-user level. And the ones that are winning are doing just this.”